rbazze Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data rbazze collects, how it is used, who it may be shared with, and the controls you have over your own information as a player based in Bangladesh.
Introduction
Our Commitment to Your Privacy
rbazze ("rbazze", "We", "Us", "Our") is committed to protecting the privacy and security of all personal data provided to us by players and visitors ("You", "Your") who access or use the rbazze platform at rbazze.ws. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
We take data protection seriously. All personal data held by rbazze is stored on secured servers, protected by SSL encryption in transit, and accessible only to staff and systems with a legitimate operational need. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those described in this policy.
By registering an account on rbazze, making a deposit, placing a bet, or otherwise using any service on the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should not use the rbazze platform.
This policy applies to all personal data collected through the rbazze website, any mobile-optimised version of the site, any customer support channels (including email correspondence to support@rbazze.ws), and any promotional communications you opt into receiving from rbazze.
Key Principles
How rbazze Handles Your Data
Data We Collect
We collect identity data (name, date of birth, NID number), contact data (email, mobile number, address in Bangladesh), financial data (payment method details, transaction history in BDT), and technical data (IP address, device type, browser, session logs).
Why We Collect It
Your data is collected to verify your identity, process deposits and withdrawals via bKash, Nagad, and other BDT methods, prevent fraud, comply with our anti-money laundering obligations, personalise your gaming experience, and send relevant promotions where you have opted in.
How We Protect It
All data transmitted between your device and rbazze is protected by SSL/TLS encryption. Account passwords are stored using industry-standard one-way hashing. Access to player data is restricted to authorised personnel only, subject to strict internal access controls and audit logging.
Who We Share It With
rbazze does not sell personal data. We share data only with trusted service providers (payment processors, identity verification partners, game providers) strictly for operational purposes, and with regulatory or law enforcement bodies where required by applicable law.
Your Rights and Controls
You have the right to access, correct, or request deletion of your personal data. You may withdraw marketing consent at any time. To exercise any data right, contact our support team at support@rbazze.ws with your account details and the specific request.
Cookies and Tracking
rbazze uses essential cookies to maintain your session and preferences, and analytical cookies to understand how players navigate the platform. No third-party advertising cookies are placed without your consent. You may adjust cookie preferences via your browser settings at any time.
Section 1
Personal Data We Collect
When you interact with the rbazze platform, we collect personal data in the following categories. The specific data collected depends on the nature of your interaction â for example, browsing the site without registering collects only technical data, while registering a full account and making a deposit requires identity and financial data.
| Data Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, National Identity Card (NID) number, passport or driving licence number (where provided for verification) |
| Contact Data | Email address, Bangladeshi mobile phone number, residential address (district, division â e.g., Dhaka, Chittagong, Sylhet, Khulna) |
| Financial Data | bKash account number, Nagad number, Rocket number, bank account details, Visa/Mastercard last four digits, deposit and withdrawal history in BDT (ā§ŗ) |
| Gaming Data | Bet history, game sessions played, win/loss records, bonus redemptions, responsible gaming tool usage |
| Technical Data | IP address, device type and model, operating system, browser type and version, session timestamps, referral URL |
| Communications Data | Support email content, live chat transcripts, feedback submitted via support channels |
We collect this data directly from you (via account registration forms, deposit flows, and support contact), automatically (via cookies, server logs, and analytics tools), and from third-party verification partners where identity checks are required as part of our compliance obligations.
Section 2
How We Use Your Personal Data
rbazze processes your personal data only for specific, legitimate purposes. We do not use your data in any way that is incompatible with the purposes set out below:
2.1 â Account Management and Service Delivery
We use your identity and contact data to create and manage your rbazze account, authenticate your logins, process password resets, respond to support queries, and deliver the full suite of casino and sports betting services you access through the platform.
2.2 â Payment Processing
Your financial data is used to process deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method â including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card schemes such as Visa and Mastercard. Transaction records are retained for a minimum of five years in accordance with our financial record-keeping obligations.
2.3 â Identity Verification and Fraud Prevention
We use identity data, technical data, and financial data to verify your age (minimum 21 years) and identity, screen for fraud, detect and investigate suspicious activity, prevent money laundering, and comply with applicable anti-money laundering (AML) and know-your-customer (KYC) requirements. This processing is necessary for rbazze to operate a safe and compliant platform.
2.4 â Responsible Gaming
We monitor gaming behaviour data â including deposit frequency, session duration, bet sizing patterns, and use of self-exclusion or limit tools â to identify players who may be exhibiting signs of problem gambling, and to apply any active responsible gaming restrictions you have set on your account. This data processing is in the legitimate interest of player welfare and is a core operational obligation.
2.5 â Marketing and Promotional Communications
Where you have explicitly opted in to receive marketing communications from rbazze, we may use your contact data and gaming preferences to send you personalised promotional offers, bonus notifications, and news about new games or features. You may withdraw this consent at any time by contacting support@rbazze.ws or by following the unsubscribe link included in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
2.6 â Platform Analytics and Improvement
We use aggregated and anonymised technical and gaming data to analyse platform usage patterns, identify technical issues, improve the user experience, and develop new features. Where analytics data is anonymised, it is no longer considered personal data and falls outside the scope of this policy.
Section 3
Sharing Your Personal Data
rbazze does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited and controlled circumstances:
- Payment Service Providers: We share financial data with payment processors â including the operators of bKash, Nagad, Rocket, Upay, and card-scheme processors â solely to facilitate the deposit and withdrawal transactions you initiate. These providers are contractually bound to process your data only for payment purposes and to maintain appropriate security standards.
- Identity Verification Partners: We may share identity data (name, date of birth, NID number) with accredited identity verification service providers to fulfil our KYC obligations. These providers confirm identity against official records and report only a pass/fail outcome and any relevant flags.
- Game Providers and Content Suppliers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (session tokens, bet amounts, game outcomes) to deliver their games to you. These providers operate under their own privacy frameworks and supply content to rbazze under contractual data-processing agreements.
- Regulatory and Law Enforcement Authorities: We may be required to disclose personal data to government bodies, regulatory authorities, law enforcement agencies, or courts where we are legally compelled to do so. We will notify you of any such disclosure where we are legally permitted to do so.
- Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of assets involving rbazze, personal data held by rbazze may be transferred to the acquiring entity. We will notify affected players prior to any such transfer and ensure the receiving entity commits to data protection standards no less protective than those set out in this policy.
Important: rbazze will never share your personal data with third-party advertisers, data brokers, social media platforms, or any other commercial party for purposes unrelated to the direct delivery of rbazze's services to you.
Section 4
Data Retention
rbazze retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following retention periods apply as a general guide:
Account and Identity Data
Retained for the duration of your active account relationship with rbazze, plus a minimum of five years following account closure. This retention period is necessary to comply with anti-money laundering record-keeping obligations and to resolve any disputes or legal claims that may arise after account closure.
Financial Transaction Data
All deposit and withdrawal records, including amounts in BDT (ā§ŗ), payment method references, and timestamps, are retained for a minimum of five years from the date of each transaction. This period aligns with standard financial record-keeping requirements.
Gaming and Bet History
Bet records, game session logs, and win/loss history are retained for a minimum of three years from the date of the relevant gaming activity. This data is used for dispute resolution, responsible gaming monitoring, and regulatory audit purposes.
Marketing and Communications Data
Records of your marketing consent status and any communications sent to you are retained for three years from the date of your last interaction with rbazze's marketing communications, or until you withdraw consent, whichever is earlier.
Technical and Log Data
Server logs, IP address records, and session data are retained for up to 12 months from the date of collection, unless a specific investigation or legal hold requires extended retention.
When personal data is no longer required, rbazze will securely delete or irreversibly anonymise it in accordance with our data destruction procedures.
Section 5
Your Data Rights
As a player whose personal data is processed by rbazze, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at support@rbazze.ws, clearly stating your registered account email address and the specific right you wish to exercise. We will respond to all data rights requests within 30 calendar days.
- Right of Access: You have the right to request a copy of the personal data rbazze holds about you, together with information about how it is processed and with whom it has been shared.
- Right to Rectification: You have the right to request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
- Right to Erasure: You may request that rbazze delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which processing is based. Note that this right is subject to our legal retention obligations â we cannot delete data that we are legally required to retain.
- Right to Restrict Processing: You may request that rbazze restricts the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
- Right to Object to Marketing: You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Following receipt of such an objection, we will cease sending marketing communications promptly.
- Right to Data Portability: Where processing is based on your consent and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
If you have concerns about how rbazze handles your personal data and are not satisfied with our response to your request, you have the right to raise a complaint via the formal escalation procedure described in our Terms & Conditions.
Section 6
Cookies and Similar Technologies
rbazze uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file placed on your device by the rbazze website when you visit. The following categories of cookies are used:
Essential Cookies
These cookies are strictly necessary for the rbazze platform to function. They maintain your login session, remember your language and currency preferences, and enable core security features such as CSRF protection. You cannot opt out of essential cookies while using the platform, as doing so would prevent the site from functioning correctly.
Analytical Cookies
We use analytical cookies to collect aggregated, anonymised data about how players navigate the rbazze platform â which pages are visited most, where players encounter errors, and how long sessions typically last. This data helps us improve the platform. Analytical cookies do not identify you personally.
Preference Cookies
These cookies remember choices you make on the platform â such as your preferred game category, notification settings, or display preferences â so that you do not need to re-enter them on each visit. Preference cookies improve the consistency of your experience across sessions.
You may control and manage cookies through your browser's settings at any time. Note that disabling certain cookies may limit the functionality available to you on the rbazze platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
Section 7
Data Security
rbazze has implemented a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and rbazze's servers.
- One-way cryptographic hashing for all account passwords â rbazze staff cannot view your password in plain text.
- Role-based access controls ensuring that only staff with a legitimate operational need can access player data.
- Regular security audits and vulnerability assessments of the rbazze platform infrastructure.
- Automated anomaly detection to flag unusual login activity, such as access from unrecognised devices or IP addresses far outside Bangladesh.
- Strict third-party vendor assessments â all service providers who process rbazze player data on our behalf are required to demonstrate adequate data security practices before onboarding.
Your Responsibility: While rbazze takes every reasonable step to secure your data at our end, you are responsible for keeping your account credentials confidential. Do not share your password with anyone. rbazze will never ask for your password via email, phone, or live chat. If you suspect unauthorised access to your account, contact support@rbazze.ws immediately.
In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, rbazze will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
Section 8
Changes to This Privacy Policy
rbazze reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify registered players by email to the address associated with their rbazze account.
We encourage you to review this Privacy Policy periodically to stay informed about how rbazze collects, uses, and protects your personal data. Your continued use of the rbazze platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the updated policy, you should close your account and cease using the platform. Account closure requests can be submitted by contacting our support team at support@rbazze.ws.
Questions About Your Privacy?
Our support team handles all data rights requests promptly. You can also review our FAQ for quick answers, or head to rbazze Casino to start playing safely.